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Discussion Starter #1
I have been talking greatly with Kia Consumer Affairs about problems with my car, I have had so many it is just ridiculous for a new car. Come to find out, Cadenza and K900 owners are considered VIP/Luxury Preferred Customers. Which means that we are supposed to get the royal treatment at the dealership and don't settle anything for less. That is what Kia Consumers Affairs actually told me. This is a standard that was supposed to be pushed and notified by all Kia Dealerships. They informed me, if they fail to treat you otherwise to directly call them on site at the dealership! I wanted to make sure that all my fellow Kia Cadenza Brothers know this as well!!!!

My Car Issues So Far :(:
- Passenger Metallic Rattle in side mirror
- Dent in rear trunk behind placement of Cadenza Badge Wording, replace trunk lid back panel
- Sunroof Switch Replacement
- Driver Side Fog Light Replacement (Condensation)
- Driver Side Mirror Loud Motor sound when unfolding (currently at dealer)
- Air Pocket in Tire side wall (currently at dealer)
- Rear parking assist failure (currently at dealer)

Kia Consumer Affairs Contact:
http://ksupport.kiausa.com/ConsumerAffairs/PortalJSP/Portal.jsp?t=8:36:18+26/2014+
 

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Nice, does that included bottle service and free wifi? lol

Thats cool to know, when I have my 95 Acura Legend the dealer treated me like an NSX owner which was cool. Good to know that model commands respect at the dealer.
 

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Murrwin320
I've noticed that kia it self wants to have vip/preferred customer service for the new luxury cars. Some dealerships provide it and some don't. some dealerships are in need of training by kia corperate and the parts departments are in need of more support by KIA if they wish to be an upscale car company.
While Acura is made by Honda all Acura customers are treated as special or vip's, Kia doesn't have a brand name just for its luxury cars, so most of us are treated the same as a rio customer
 

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Discussion Starter #5
i can tell you here at my dealership... we treat our Cadenza and K900 owners/buyers very well... not that we treat RIO customers any different but its a certain type of person who buys a $40K+ car... ya know?
Sadly, I taken my car to the Kia Dealership in Laurel Maryland, I will never go there again. They gave me a 2008 Kia Rio for a loaner!! Really?!!! I stressed to them that I have clients and customers that I see on a regular basis and I must keep a certain image with them. They have no new loaners and refused to give me a loaner of same or better quality. I will never go to this dealership again! Already contacted Kia Affairs about them already.
 

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Sadly, I taken my car to the Kia Dealership in Laurel Maryland, I will never go there again. They gave me a 2008 Kia Rio for a loaner!! Really?!!! I stressed to them that I have clients and customers that I see on a regular basis and I must keep a certain image with them. They have no new loaners and refused to give me a loaner of same or better quality. I will never go to this dealership again! Already contacted Kia Affairs about them already.
that's a big no no... ALL of our loaners are either Cadenza's, Sorento EX w/ touring, Sorento SX and SXL's.. doesn't matter if you have a Forte LX, you're driving in style at my place.

Whats interesting, and it might be different from region to region is that KIA has an ACTUAL service loaner program that is very beneficial to the dealer... why they wouldn't take advantage of that program is beside me.

Best of luck to ya!
 

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Discussion Starter #7
that's a big no no... ALL of our loaners are either Cadenza's, Sorento EX w/ touring, Sorento SX and SXL's.. doesn't matter if you have a Forte LX, you're driving in style at my place.

Whats interesting, and it might be different from region to region is that KIA has an ACTUAL service loaner program that is very beneficial to the dealer... why they wouldn't take advantage of that program is beside me.

Best of luck to ya!
I know! I was shocked! The way you operate is how all Kia Dealership Owners should be like, Much Kudos to you!

Thanks for the information, I might have to bring something up the chain at that dealership.
 

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Sadly, I taken my car to the Kia Dealership in Laurel Maryland, I will never go there again. They gave me a 2008 Kia Rio for a loaner!! Really?!!! I stressed to them that I have clients and customers that I see on a regular basis and I must keep a certain image with them. They have no new loaners and refused to give me a loaner of same or better quality. I will never go to this dealership again! Already contacted Kia Affairs about them already.
Lol,
Don't go up to the KIA in Glen Burnie. They don't even give you a loaner. The guy said "meh, I don't know if that's what KIA is doing but we don't do loaners here sorry. Find a ride, the shuttle doesn't start running until 11"

I have a set of tail lights waiting to be installed their I'm not in any rush to get to because I need to find a ride. I have a small dark spot on my LED Tail lights. Yeah.. I'm picky..
 

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Hmmm...I wonder if my dealership provides nice loaners. Only went to service once and a co worker gave me a ride as its right next to where we were eating.
 

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Not too luxury.
Agreed, when my Acura was new 2004, and for about 6 years after that, I got loaners for all service, no matter how big or small.

Also, my dealership did have one K900, but it was sold quickly, and they havent got any in stock ever since.
 

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When I dropped my Cadenza off at the dealership from which I bought it to have them look at the transmission, they gave me another Cadenza as a loaner once they determined it was going to be an overnight deal. The salesman who sold me my Cadenza met me at the door and had me completely taken care of. He also told me it was their policy that Cadenza owners were to *only* get another Cadenza as a loaner. Idk if that's just this dealership or Kia-wide.

A few days after I dropped off my Cadenza I got a call from an account rep from Kia Corporate, who told me that she was my personal account rep and that from now on I should call her if I have any problems with my car. She called me back at regular intervals to check on my car and my satisfaction that the issue had been addressed.

TBH I was impressed. My last car was a Cadillac, and the service was great, but not to the level I've seen so far with my Cadenza.
 

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When I dropped my Cadenza off at the dealership from which I bought it to have them look at the transmission, they gave me another Cadenza as a loaner once they determined it was going to be an overnight deal. The salesman who sold me my Cadenza met me at the door and had me completely taken care of. He also told me it was their policy that Cadenza owners were to *only* get another Cadenza as a loaner. Idk if that's just this dealership or Kia-wide.

A few days after I dropped off my Cadenza I got a call from an account rep from Kia Corporate, who told me that she was my personal account rep and that from now on I should call her if I have any problems with my car. She called me back at regular intervals to check on my car and my satisfaction that the issue had been addressed.

TBH I was impressed. My last car was a Cadillac, and the service was great, but not to the level I've seen so far with my Cadenza.
I too have been getting great service from my Kia Dealer. Out of curiosity, I had called them to see if and how much they would charge for swapping out my HID bulbs if I brought in my own. They quoted me $20 to swap both. Mine was the first they had done and it took longer than they expected so they charged me $0 and gave me a chocolate bar and a car wash voucher on my way out. I've only been in for very minor things - HID swap, paint protect and license plates, but they are excellent each time. They did give me a loaner Sorento when they did the paint protection stuff.

Davelli - What were the transmission issues you were experiencing? Just curious since the car can't be very old yet. I hope it gets fixed up and you're back on the road in your own car and enjoying it again soon.
 

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The issue with my tranny is a hard shift from 2nd to 3rd. It's the only shift that's rough, the rest are buttery smooth. I noticed it a day or so after I drove it off the lot.

I took it in for that maybe a month ago. They reset the adaptive computer and the problem disappeared for about a day but did come back. All throughout the account rep was calling me, assessing my satisfaction with the service and all that. The loaner Cadenza that they gave me seemed do it on and off, too.

I decided not to take the car back in until either the first service or the problem becomes worse. I'm just shy of 2K miles and neither the check engine light nor any of the other diagnostics have indicated anything wrong with the car. I figure it's either the parts wearing in or just a particular quirk of my Cadenza. Either way, if it's still present when I take it in for its first service I will have them look it over again.
 

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The other day I logged into kiatechinfo.com and saw a TSB relating to the 6-speed transmission in the Cadenza. I emailed the account rep that I talked to before about it, and she referred me back to the dealership. She didn't offer to set up and appointment or anything, she just said I needed to contact the dealership and that she would follow up.

I found that a bit odd. She'd told me before that if I have any issues with my Cadenza to contact her first. It seems kind of counter to the whole "account rep" thing that she would just immediately refer me to the dealership without offering to set up and appointment or anything. Don't get me wrong, I'm not complaining, and I can easily set up the appointment myself. But after all that I'm like, what's the point of the account rep?
 

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The other day I logged into kiatechinfo.com and saw a TSB relating to the 6-speed transmission in the Cadenza. I emailed the account rep that I talked to before about it, and she referred me back to the dealership. She didn't offer to set up and appointment or anything, she just said I needed to contact the dealership and that she would follow up.

I found that a bit odd. She'd told me before that if I have any issues with my Cadenza to contact her first. It seems kind of counter to the whole "account rep" thing that she would just immediately refer me to the dealership without offering to set up and appointment or anything. Don't get me wrong, I'm not complaining, and I can easily set up the appointment myself. But after all that I'm like, what's the point of the account rep?
I saw that TSB #51 - applies not only to Cadenza but all Kia 6 speeds. If I read it right, it only applies when the car throws a P0471 code.
 

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You're right. Would this particular code cause the check engine light to come on? The light isn't on in mine but I'll still hook up my ODBII reader to see if any codes are being reported.
 

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Is that Bob? If so call the cadenza cust affairs line! They did that to me the first time. They tried it again and Kia corporate had to ppset them straight. I got either loaners or a rental.
Good luck!!
 

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Gotta say: I wouldn't wish anyone K900 "VIP" treatment.

We bought a K900 March 9, 2015 at Larry H Miller Kia in Denver and its been in the shop 29 days at this point, most of the time weeks we've owned the car. My husband is a 100% disabled vet and we searched a long time to find a car that doesn't aggravate his back and other combat injuries. We loved the K900 the few days we had it. We see it more on a tow truck than get to drive it.

Soon after we took delivery, when in reverse and the steering wheel turning, there was a groan or a loud shudder that shook the entire car. After talking to about 10 people from Kia Roadside Assistance and being promised VIP treatment and KIA VIP coordinated with Cottonwood Kia in Albuquerque, we took the car to Cottonwood Kia, about 250 miles from us in the Las Cruces area. When we arrived, they seemed to have never heard we were coming in. They kept it two days and said nothing was wrong, so nothing was done. The GM drove the car home and couldn't duplicate the problem.

We had the same problem happen several more times in the next few weeks. We had to talk to 17 different people to get Kia Consumer Relations (note not anything close to Customer Care) had the car put on a flatbed to go back to Cottonwood Kia in Albuquerque. They had it a day before anyone called to say it had gotten there OK. After 10 days they drove it back to the Las Cruces area, 250 miles, and sent a Factory Rep/Mechanic from Phoenix over to drive with us. We duplicated the problem within minutes, the 2nd time we backed the car up. Apparently, the GM and service dept at Cottonwood Kia doesn't use the parking brake although that's required per the owners manual. The problem apparently was/is the brake not releasing the rear wheel, which is why the car shudders like someone has hit you.

We were assured the car would be flat bedded 250 miles back to Cottonwood Kia. It wasn't. Again, no communication for more than a week, then we were told the necessary part was ordered but it was the wrong part so now the correct part was going to be overnighted. Once the part arrived, Chuck, the Service manager at Cottonwood Kia said the part was "really hemmed in" and would need days to repair.

Last Tuesday pm, they brought the car back to Las Cruces. Almost 600 miles are on the car since we turned it over to the tow truck on April 6. My husband drove the car before accepting it yesterday with the local service manager, but with those soundproof windows and doors closed.

The next morning, as he was pulling out, looking forward to driving the car, the rear passenger wheel grates like a disc being dragged. We had only heard the noise from the inside before. It grates forward and backward now. I'll attach the video as soon as I figure that out. The car also had two one inch gouges into the front hood, down to the metal, uninstalled interior trim on the floor, and wadded candy wrappers under the seat.

It took 2 days before our handler at Kia Consumer Affairs, MandyJay Straus, replied to our emails and calls, kinda soon for her in our experience. This woman has never heard about courtesy or customer service. The first call to Kia Roadside Assistance wasn't entered correctly or something so we waited more hours for a tow truck. Looks like we'll go at least another week without the K900 or a loaner.

This car surely had latent defects when we bought it and we now have a new $70,000. car that has been disassembled and apparently improperly reassembled in the service dept. Our gorgeous brand new car that we garage and park way away from anyone else - when we get a chance to drive it, has big gouges on the front nose.

Our recent cars were a Toyota and a Honda, which were pretty much trouble-free. We never imagined the K900 would be such a disaster, but even worse is the complete lack of customer service and follow-through. That warranty ... not worth much if the car stays in the shop.

So, I hope you don't get K900 "VIP" service on your Cadenza or anything else.
 
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