All,
I'm not happy, and, neither will other owners be with KIA's reply, regarding my complaints and KIA's reply today. Sorry for a long post.....
I just received a call back from KIA regarding my case on these two issues. Their reply was 100 % negative to correcting either complaint. The rep. said the cooled seat was a design issue that took a while to resolve, and, was resolved in time for all built in September, 2013 going forward. She ( Sarah ) said KIA wanted to get the Cadenza to the US market fast, and, wouldn't delay that release while this was fixed. They said they have NO plans to offer modifications, or, change out seats, for any owner who bought before they changed the design.
As to the 'I Agree' screen; same negative response regarding any software update. The rep said that Cadenza is the only KIA with this requirement in order to view ANY monitor screen, and, that is because 'that's just the way Cadenza's system was designed'.
Again, she said that even with having numerous complaints about this, and, also about the cooled pass. seat, KIA has decided they will not offer any fix, and, will not fix the software even to move the 'I Agree' screen to only the navigation section like other KIA's.
She was polite, she was 'concerned with my opinion', and she was useless. Wow; for $42,000.00 you might hope for a better reply. Believe me, I talked with her at length and told her these issues need to be fixed, and, she assured me she and other reps have referred these to upper management. She did say that KIA would like to offer some kind of 'apology' gift like a free accessory, a free dinner somewhere, or maybe even make one car payment. Seriously. I told her I'd think about it and request something and she said she would honor it. As I only have a few thousand financed on this car, I guess a free payment would be worth more than a meal ( $140.00 per month). (I paid primarily cash, and only financed about 7K to get the dealer's additional discount at time of purchase, and plan to pay it off in the next month.) However, any one with a larger payment should know they will consider paying one if you complain loud enough ( GO FOR IT!!)
I asked her for the KIA president's address, and, she provided this:
Byung Mo Ahn, President
KIA Motors
P.O. Box 52410
Irvine, CA 92619
I will be writing him, and I would advise anyone else who feels this is pretty unfair to them, to do the very same.
If we do not speak out, we will never be heard. I've had two KIA's, and planned in two years to buy a K900 (Quoris). After this, I will not purchase again from KIA, and, also shared that with this rep and will share this with KIA's president.
The KIA Cadenza Preferred customer tel. no. is 855 542 7733 to file a complaint and open a case inquiry. They log it, check into it, and do call you back.
SO disappointed!! I hope others will contact them and voice their similar opinions!
thanks for letting me rant.....
I'm not happy, and, neither will other owners be with KIA's reply, regarding my complaints and KIA's reply today. Sorry for a long post.....
I just received a call back from KIA regarding my case on these two issues. Their reply was 100 % negative to correcting either complaint. The rep. said the cooled seat was a design issue that took a while to resolve, and, was resolved in time for all built in September, 2013 going forward. She ( Sarah ) said KIA wanted to get the Cadenza to the US market fast, and, wouldn't delay that release while this was fixed. They said they have NO plans to offer modifications, or, change out seats, for any owner who bought before they changed the design.
As to the 'I Agree' screen; same negative response regarding any software update. The rep said that Cadenza is the only KIA with this requirement in order to view ANY monitor screen, and, that is because 'that's just the way Cadenza's system was designed'.
Again, she said that even with having numerous complaints about this, and, also about the cooled pass. seat, KIA has decided they will not offer any fix, and, will not fix the software even to move the 'I Agree' screen to only the navigation section like other KIA's.
She was polite, she was 'concerned with my opinion', and she was useless. Wow; for $42,000.00 you might hope for a better reply. Believe me, I talked with her at length and told her these issues need to be fixed, and, she assured me she and other reps have referred these to upper management. She did say that KIA would like to offer some kind of 'apology' gift like a free accessory, a free dinner somewhere, or maybe even make one car payment. Seriously. I told her I'd think about it and request something and she said she would honor it. As I only have a few thousand financed on this car, I guess a free payment would be worth more than a meal ( $140.00 per month). (I paid primarily cash, and only financed about 7K to get the dealer's additional discount at time of purchase, and plan to pay it off in the next month.) However, any one with a larger payment should know they will consider paying one if you complain loud enough ( GO FOR IT!!)
I asked her for the KIA president's address, and, she provided this:
Byung Mo Ahn, President
KIA Motors
P.O. Box 52410
Irvine, CA 92619
I will be writing him, and I would advise anyone else who feels this is pretty unfair to them, to do the very same.
If we do not speak out, we will never be heard. I've had two KIA's, and planned in two years to buy a K900 (Quoris). After this, I will not purchase again from KIA, and, also shared that with this rep and will share this with KIA's president.
The KIA Cadenza Preferred customer tel. no. is 855 542 7733 to file a complaint and open a case inquiry. They log it, check into it, and do call you back.
SO disappointed!! I hope others will contact them and voice their similar opinions!
thanks for letting me rant.....