Hey Meshari,
I greatly appreciate you posting here. Not only does it help others to see that we make mistakes sometimes, but it also gives us an opportunity to publicly discuss what's happened, options going forward, and what we're doing to fix the situation.
First off, unfortunately, you fall into a great line of folks that are waiting for emblems to arrive. It's frustrating for everyone and I greatly understand. I don't blame ANYONE for being frustrated. We have been challenged in trying to respond to the 100+ emails a day and countless phone calls. For this reason alone we stopped accepting calls because we just plain can't keep up with everyone despite our messages and trying to keep people updated.
We have exchanged messages multiple times and I committed to you that I would send you replacements. Being that we originally shipped your order to a forwarding address in the US, you never paid us $71 for shipping. I feel that making this statement is a little misleading. Knowing what that forwarding service costs you now, we should have shipped directly for your order.
I am not 100% certain why so many products didn't work for your Cadenza to begin with. It's worth noting that I too have a Cadenza (one of the first 10 sold in the US) so my experience is personal and hands - on. I had shipped another identical order the day before yours with the exact same pieces and everything worked perfectly. Is there a difference between US spec and Kuwait? I'm not really sure but it certainly seems like it. The only part that I feel we legitimately made an error with was that the turn signals were red and not amber like they were supposed to be (if I'm remembering correctly. This was a mistake from our supplier as we never order red and I apologize for not having checked them prior to shipping) I never gave you a hard time and I stated that I was happy to replace them for you.
Now, as per our messages, we had shipped you a replacement set a few weeks after we got everything straightened out. Where they disappeared to, I only wish I knew.
As of this moment, I still have to send you K emblems. Please rest assured that they will be shipping to you as of this week. Additionally, I will re-ship the replacement LED's to you that I originally promised you that I would ship. There's no point in us spending an extra $40-50 to send extra items to you when I can ship it all at once. No matter how you want to argue that, that's the challenge in doing business overseas.
Feel free to ask any other questions that you might have.
Will