Resurrecting an old thread.
Dealerships are really THREE Dealers in one.
SALES Department.
SERVICE Department.
PARTS Department
They are all run like separate entities. Example. When you buy a car (sales dept) and they promise you Floor Mats, or Mud Flaps, Sales Dept buys them from Parts Dept. Then pays Service Dept to install the items.
Ok. that being said, I recently purchased a used 2017 Cadenza.
The BAD. Sales Department sucks. The managers sitting up high look like the Kia Mafia and the sales people must go back and forth between those Mafiosi and me, the customer. (I don’t play those games, so I walked. Got a phone call three days later when they came down to my price). (I could say more but I don’t want to be sued 😱).
The Good.
Service Department and Svc Manager is great. Was not satisfied with wheel alignment. Took car in, got it aligned, still was not satisfied. Went back two days later.Spoke with Svc Manager. He made sure a different tech did the job. Then Shop Forman went with me on a test ride to make sure I was happy. Went out of there way to make me happy.
Parts Department.
I wanted some Kia parts and accessories to make my Cadenza “me”. Checked prices. Too high so (all you have to do is ask) I asked the Parts Manager if she could come down. Quoted a price between a third to half of retail. Needless to say, I’m VERY happy with their Parts Dept.