[BlueZue]

Just wanted some opinions about my certain situation with my 19” Chrome SXL wheels that have been peeling since I’ve bought the car back in July. I read in a previous forum that Kia is willing to replace the peeling wheels as long as they are under the basic 5yr/60,000 warranty and that most of the people that went and complained, got their wheels replaced. My concern comes because I am the 2nd owner of this 2014 Cadenza and I just passed 40,000. Will the dealership still honor the warranty if I am not original owner? Thanks in advance!

 

[funnyman7915]

Just wanted some opinions about my certain situation with my 19” Chrome SXL wheels that have been peeling since I’ve bought the car back in July. I read in a previous forum that Kia is willing to replace the peeling wheels as long as they are under the basic 5yr/60,000 warranty and that most of the people that went and complained, got their wheels replaced. My concern comes because I am the 2nd owner of this 2014 Cadenza and I just passed 40,000. Will the dealership still honor the warranty if I am not original owner? Thanks in advance!

There is a history of this with Kia so I suspect they will replace them .I thunk you should go to a local Kia shop and talk to their service manager .I think the forum would be interested in what they say .

 

[MadMax]

Your 60k warrantee is transferable, the 100k drivetrain warrantee is not. However if it was Certified pre-owned, then the drivetrain is then transferable to next owner. So to answer your question, yes it's covered unless it's past the 5 years...which depending on the build, that is certainly possible, some of these 14's came out in part of 2013, so your time is ticking. Get to the dealership ASAP, they can tell you how much time is left on the clock.

 

[BlueZue]

Just got my oil changed and brought up the flaking wheels. I showed the service advisor and she said they are going to take pictures and send them into Kia. We’ll see how long that takes ?

 

[sh30469]

You can always call the Kia Preferred line too. That can help expedite the process and usually get a more favorable outcome.

 

[funnyman7915]

Good luck keep us informed

 

[amaznjohn]

I'll try to keep this short. I noticed the same issue with my 2014 Cadenza on all 4 wheels, which I bought used from Car Max, about 6 months after I bought it. I went to the local Kia dealer, Bob King Kia, and the service rep, Brandon, took pictures and sent it in for approval. A week later, I received notice that Kia would be willing to replace 2 of them as a "Good Will Gesture", if I paid for the other two, $1100. Knowing that these should be under the 60K mile warranty, I called Kia service, who confirmed that they should be covered under the general warranty. I then received notification from the District Parts & Service Manager (DPSM) that two would be covered under warranty but two wouldn't because they have curb brush damage. Again, keeping this short, I asked for written confirmation of this decision, but was refused this request. After calling Kia Service back, I was told that the DPSM had rescinded the offer since I wasn't deserving of any "Good Will".

Since I've exhausted help from the local dealer, (service manager, general manager), Kia Customer PREMIUM Service, Kia Escalation Dept., and the DPSM, I'm not sure what my next step should be. Does anyone have any ideas?

 

[funnyman7915]

I'll try to keep this short. I noticed the same issue with my 2014 Cadenza on all 4 wheels, which I bought used from Car Max, about 6 months after I bought it. I went to the local Kia dealer, Bob King Kia, and the service rep, Brandon, took pictures and sent it in for approval. A week later, I received notice that Kia would be willing to replace 2 of them as a "Good Will Gesture", if I paid for the other two, $1100. Knowing that these should be under the 60K mile warranty, I called Kia service, who confirmed that they should be covered under the general warranty. I then received notification from the District Parts & Service Manager (DPSM) that two would be covered under warranty but two wouldn't because they have curb brush damage. Again, keeping this short, I asked for written confirmation of this decision, but was refused this request. After calling Kia Service back, I was told that the DPSM had rescinded the offer since I wasn't deserving of any "Good Will".

Since I've exhausted help from the local dealer, (service manager, general manager), Kia Customer PREMIUM Service, Kia Escalation Dept., and the DPSM, I'm not sure what my next step should be. Does anyone have any ideas?

Call the local newspaper or TC station someone in your town must have a "consumer problem solving news feature" they love stories about not honoring warranties and at the same time CC Kia and the local dealership the email I suspect that might help in expediting issue Good luck and keep us updated

 

[BlueZue]

Just wanted some opinions about my certain situation with my 19” Chrome SXL wheels that have been peeling since I’ve bought the car back in July. I read in a previous forum that Kia is willing to replace the peeling wheels as long as they are under the basic 5yr/60,000 warranty and that most of the people that went and complained, got their wheels replaced. My concern comes because I am the 2nd owner of this 2014 Cadenza and I just passed 40,000. Will the dealership still honor the warranty if I am not original owner? Thanks in advance!

UPDATE: I was getting a bit impatient as it had been almost 2 weeks since I went in for the oil change and had the pictures taken. So I called the Kia Customer service line and they transferred me to the Kia Premium line. I explained to her my situation and just wanted to get an answer. If my rims were not covered, fine, but I did want an answer so I could replace the wheels myself. She (Karen) then opened a case for me and said she would look into it and give me a call later this week. I kid you not, less than 30 minutes later she called me back stating that my case had been approved and they are definitely covered under my warranty. She said my dealership just placed the order for my new wheels and they will call me the beginning of next week for installation. I was very surprised how fast and how easy the process was once I called the preferred line as mentioned.

 

[funnyman7915]

UPDATE: I was getting a bit impatient as it had been almost 2 weeks since I went in for the oil change and had the pictures taken. So I called the Kia Customer service line and they transferred me to the Kia Premium line. I explained to her my situation and just wanted to get an answer. If my rims were not covered, fine, but I did want an answer so I could replace the wheels myself. She (Karen) then opened a case for me and said she would look into it and give me a call later this week. I kid you not, less than 30 minutes later she called me back stating that my case had been approved and they are definitely covered under my warranty. She said my dealership just placed the order for my new wheels and they will call me the beginning of next week for installation. I was very surprised how fast and how easy the process was once I called the preferred line as mentioned.

Im very pleased for you as wella s the rest of us KIaiates

 

[MadMax]

So Preferred line is the only way to go always. I don't know why the dealership and parts department had trouble through their channel, you'd think they would just call the preferred line too. It's open to them as well if I'm not mistaken...

 

[amaznjohn]

UPDATE: I was getting a bit impatient as it had been almost 2 weeks since I went in for the oil change and had the pictures taken. So I called the Kia Customer service line and they transferred me to the Kia Premium line. I explained to her my situation and just wanted to get an answer. If my rims were not covered, fine, but I did want an answer so I could replace the wheels myself. She (Karen) then opened a case for me and said she would look into it and give me a call later this week. I kid you not, less than 30 minutes later she called me back stating that my case had been approved and they are definitely covered under my warranty. She said my dealership just placed the order for my new wheels and they will call me the beginning of next week for installation. I was very surprised how fast and how easy the process was once I called the preferred line as mentioned.

I'm happy your issue got resolved. I spoke with Karen at some point during my process and she was very helpful, but you must have a different DPSM (District Parts and Service Manager) than me because he's not so accommodating.
I did have some luck getting a response from Kia about my issue. I posted my problems on their facebook page and was told that someone would contact me in 2-3 days. This is the third day, so I'm becoming a bit concerned, but at least they acknowledged my inquiry. We'll see how that goes. If this doesn't work, I have a couple other tricks up my sleeve, including what another poster here suggested, going to the local media.

 

[amaznjohn]

Call the local newspaper or TC station someone in your town must have a "consumer problem solving news feature" they love stories about not honoring warranties and at the same time CC Kia and the local dealership the email I suspect that might help in expediting issue Good luck and keep us updated

Thank you. I might need to resort to that at some point. I posted on the Kia FB page and got a response that someone would contact me in 2-3 days. This is day 3, so I'm becoming a bit concerned, but I'll give them until Monday since today is not a business day. I am encouraged to read that others have been successful.

 

[bluesilkman29]

2017 Cadenza wheels peeling paint

New Cadenza 3 months old and all 4 wheels paint is coming off, just went to the service department and waiting to hear what they will do

 

[Chivvvas]

Thank goodness i have not had this issue with my '14 SXL. I have been running my Cadenza thru a auto car wash everyday. (its black and shows pollen like crazy.)
I would hate to run into this same problem. But lucky so far.
Good luck!