[Vic]

Had my car parked a couple of days on my driveway and when I went to get in I was surprised by a puddle of water inside the car! The whole passenger side carpet was soaked and the back carpet behind the driver seat was also soaked. Called the dealership but had to wait 2 days until their "leak guy" came in. They recommended "vacuum as much water out as you can and bring it in on Tuesday (Saturday call). Anyone has had this happen? Any thoughts? Headed to the dealer tomorrow (Dec 30) to see what they can do.

 

[wch966]

Possible stopped up A/C drainage line. Had same thing happen on my 2012 Sorento when I had it. Dealer had to clean the line of built up algae. Drained great from then on, and no further wet carpets.

 

[sh30469]

Do any of your door/window seals look crimped, creased, or otherwise not where they should be? If not I think wch966 is probably on the right path. I've had nothing with mine but I haven't used my AC is months since it's been around 40 or lower.

 

[Beezwax]

if it didn't rain those 2 days, I'll go with AC drain line as well

 

[K5 Optima Store]

Yep either a leak from the rain or a blocked up AC drain line as others mentioned. I've seen this happen at least half a dozen times over on the Optima forums.

 

[Vic]

Wet carpet

Apparently there was a leak on the firewall. The dealer had a sub contractor come and "take care of it" but they didn't do anything for the carpet. The dealer said just to leave the car open for a few days to make sure it dry. After 2 days with open windows and a fan blowing there's still water under the carpet and a funky smell is starting to develop... Ugh!!

 

[wch966]

Apparently there was a leak on the firewall. The dealer had a sub contractor come and "take care of it" but they didn't do anything for the carpet. The dealer said just to leave the car open for a few days to make sure it dry. After 2 days with open windows and a fan blowing there's still water under the carpet and a funky smell is starting to develop... Ugh!!

They did not clean up the carpet?? WTH??

It needs to be cleaned up with a steam cleaner to get all the water and moisture out. Otherwise it's going to mildew underneath! I'd take it back and have them clean it up...it was their responsibility to clean it up after taking care of the leak.

I would not be settling for anything less...

 

[Beezwax]

go back to the dealer and ask for the Service Manager to take care of it... they will.... just press down a little harder

 

[Vic]

Ok... So here we are almost 3 months later and still leaking. I've taken the car back twice (at the shop 3 times all together) they say they have inspected the car and can't find the leak. The 3rd time they dried the car and replaced the carpet( since they decided not to steam clean/dry it last time, 3rd time new carpet). Soon after the new carpet was installed it rained and guess what.. The interior is again SOAKED!! I got a hod of the regional manager who though very apologetic asked me to take the car back for a FOURTH time (yes FOUR TIMES!!!!), to the same dealership to have the same "leak doctor" check it yet again. This is the textbook definition of insanity!!!! They get one more chance and then it's out with the Cadenza and probably Kia!! I appreciate the seemingly honest effort made by Kia to make it right but a $44k car is not supposed to have this kinds of issues. The "premium" should translate to attention to detail. They fell WAY short from the "premium car" category with this one. I love the way it looks, handles and feels but aside from the water issue... It's a Kia...

 

[Beezwax]

the good news is after 7 times of having the same exact issue and cant be fixed, they will total the car under the lemon law for you... sucks that you are having to go through the crap of this but it happens

 

[Vic]

I did a quick search and in Md after 4 times is game over. I hope this time is the charm and I can go enjoy my car!!

 

[Beezwax]

I feel ya bro... wish you the best of luck

 

[Vic]

Update on the soaked carpet. The District Manager flew an engineer down to look at the car. They had the car for a week, repaired the leak and made triple sure it was fixed (apparently they had to tear the whole inside apart to wherever the leak was). After a couple of setbacks (creased the leather on the back seat and had to have a shop stretch it back). After 9 days of driving a Chevy Suburban (rental) I finally got my car back! The issue you ask? Missing drain holes... Yup missing drain holes! Apparently the robot fell asleep and forgot to follow its software programing to drill whatever drain holes were missing. They ASSURED me the leak was fixed and it should be good to go. I have to give credit to Kia Customer Assistance. Once they were involved, they made sure they did everything they could to get the matter resolved. I guess only time will tell... Here's hoping...