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Discussion Starter #1
:(
Last Wednesday I was driving into work and I heard a loud WHACK. I had no idea where the car was hit so I stopped and did a visual inspection from inside of all the windows and I didn't see anything.
I got back on the road and within 15 minutes I saw the sun glaring off a crack coming up from the bottom left of the windshield. When I got to work I looked at the damage and saw a star of cracks in the black area and a long crack going up and down from the impact site.


By the end of the day, the crack had ran even further up and across the windshield.


This morning, a week later this is what it looks like.
Chip in the glass now.


Crack is halfway across now.


Safelite will be here tomorrow to replace the windshield. I never had a chance to get it repaired since it ran up and across the glass so fast. :(
 

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Make sure they replace it with an OEM windshield. It has sound deadening and solar darkening. after market may not
Had mine replaced but the only glass for it at that time was OEM
 

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Discussion Starter #4
Make sure they replace it with an OEM windshield. It has sound deadening and solar darkening. after market may not
Had mine replaced but the only glass for it at that time was OEM
I am assuming I need to look at the black text/information on the bottom right corner (looking from inside) to make sure it sort of matches what the current glass has on it?
 

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Call Safelite and have them confirm with you that it is an OEM windshield, and not an aftermarket knock off. If they come all the way out there with a knock off, you'll be stuck waiting longer for an OEM.

Tell them it has to be OEM or nothing, and then check the new one before I put it in, they're shifty, they tried to screw around on a windshield for the Audi I had... I was not a happy camper.
 

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Discussion Starter #7 (Edited)
****, Safelite says it is an OEE (equivalent) that was ordered. I am on hold with Geico right now trying to see if they will use OEM or not. Safelite rep says most likely they will only pay for OEE since it is cheaper to them.

Geico says their policy states OEE parts will be used and they will upcharge me for the difference.

KIA says it costs $629. Geico says I pay on my comprehensive deductible which is $250.
 

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****, Safelite says it is an OEE (equivalent) that was ordered. I am on hold with Geico right now trying to see if they will use OEM or not. Safelite rep says most likely they will only pay for OEE since it is cheaper to them.

Geico says their policy states OEE parts will be used and they will upcharge me for the difference.

KIA says it costs $629. Geico says I pay on my comprehensive deductible which is $250.
I had full coverage, and in KY they don't charge a deductible (Coal Trucks :))

I would definitely look it over before they put it in. You have a Luxury Sedan, the glass is far higher in quality than the Toyota Yaris glass they'll try to put in it. Fight your insurance on it, you pay them to return the car to the state it was prior to the incident, not "kinda like it was".

If they say all they can do is use OEE or upcharge you, I'd tell them "Then all I can do is change insurance companies to one that values their customers."

You'll probably end up paying the upcharge if you want OEM Glass, but I'd still find a different insurance company.
 

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I had Geico insurance and they paid the whole thing for me, But there was no OEE glass for it at that time only OEM.
Get the OEM even if you have to pay a little. Check with other glass companies for replacement also. There are some
here in Arizona who will give you $100.00 back over what the insurance company pays, But guessing they use cheap glass
My replacement glass had everything on it and was just a plugin on the wiring. Tech and Luxury packages on mine.
Glass replacement company checked what mine had before ordering glass.
I checked the KIA logo and exact numbers before I let them install.
Just checked my policy, I pay for full glass coverage so that might make a difference also.
 

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Wow. And that is why I would never go with a "discount" insurance company. Be sure to check your coverage. The fact that they even stated that is bothersome, if they fight you back on it I would finish up this term with them and have another carrier lined up with a personal quote ready for as soon as the term is up. They are already showing you they don't want to pay for your car if anything happens, image what will happen if something serious happens...
 

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Discussion Starter #11
Wow. And that is why I would never go with a "discount" insurance company. Be sure to check your coverage. The fact that they even stated that is bothersome, if they fight you back on it I would finish up this term with them and have another carrier lined up with a personal quote ready for as soon as the term is up. They are already showing you they don't want to pay for your car if anything happens, image what will happen if something serious happens...
Exactly. I screwed myself. :(
The lady I spoke to at Geico told me my policy plan states OEE parts will used. It's costing me $251 for this OEE glass and if I wanted to get OEM glass it would cost me $566 out of pocket. The glass from KIA directly costs $629.
I did mention to the lady that I would be cancelling my policy after the glass replacement over this and she said 'We'd be sorry to lose you as a Geico customer.'
 

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Exactly. I screwed myself. :(
The lady I spoke to at Geico told me my policy plan states OEE parts will used. It's costing me $251 for this OEE glass and if I wanted to get OEM glass it would cost me $566 out of pocket. The glass from KIA directly costs $629.
I did mention to the lady that I would be cancelling my policy after the glass replacement over this and she said 'We'd be sorry to lose you as a Geico customer.'
But not sorry enough to make it right to avoid that...

I don't want to advertise for insurance companies here, but I've had State Farm, Allstate and Liberty Mutual. LM was my favorite, but they are expensive, AS had great customer service but again, pricey. SF is who I have now, and they have a separate glass policy with different tiers. I have their OEM Tier and its like an additional $7/month(vs $3/month for OEE)

Shop around, see what you can find, and best of luck. Hopefully the OEE isn't too bad... If it is change insurance companies and get a buddy to throw change at your car :p (J/K!)>:D
 

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Discussion Starter #15
Just a quick update. I didn't compare the marking from original to new but I don't think I have to now.
The repairman said the LDWS camera bracket broke off the replacement Pilkinton and he couldn't get anything to make it stay back on. He said he called his boss and they are going to order an OEM and put that in, no extra cost to me. I said that sounds great and thanked the guy for not trying to jerry rig the mount and camera back on!

Now I just need to make sure Geico allows the to make that change and get it ordered.
 

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Just a quick update. I didn't compare the marking from original to new but I don't think I have to now.
The repairman said the LDWS camera bracket broke off the replacement Pilkinton and he couldn't get anything to make it stay back on. He said he called his boss and they are going to order an OEM and put that in, no extra cost to me. I said that sounds great and thanked the guy for not trying to jerry rig the mount and camera back on!

Now I just need to make sure Geico allows the to make that change and get it ordered.
Sneaky, Sneaky! Breaking that mount like that... well done sir! ;)
 

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Glad to see Safelite is stepping up and taking responsibility on something so minor. I bet it doesn't cost them much but it's effective. Since you told us we now have a story to tell and heard it directly from you for ourselves. I have a small stall in the top right of my windshield and may need to replace it eventually. I will probably go with them because I know they good and actually helpful to customers. I have USAA and need to look into the policy. Also, the windshield between the Premium and Limited are different aren't they? Limited having hydrophobic properties?
 
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