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I have a 2014 Cadenza SXL fully loaded. When I start a phone call before turning on my car, the car refuses to transfer the call to the Bluetooth. It mutes all sound from the entertainment center and even prevents me from selecting AM/FM, Media, or Sat. It displays the person I am calling name and even the length of the current call. I took the car to the dealership where I was eventually told, "The Cadenza doesn't support call handoff". I thought it was a joke, but they were serious. My wife bought a 2014 Optima fully loaded the day before I bought my Cadenza. Call handoff works fine in her car and she paid $10,000 less for her car. I was told there is no firmware update either. I am putting this on every website I can find so that potential consumers will know about this shortcoming. Apparently dealerships either don't know about this or are conveniently forgetting to tell the potential customer. I love my Cadenza, but this is unforgivable! I had perfect call handoff in my previous vehicle, a 2013 Hyundai Santa Fe Sport Turbo. :mad:
 

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This sounds like the very question I was going to ask the forum. I assume that by "call handoff" you mean that the car system automatically starts using its bluetooth to connect to the mobile phone. Has anyone else had this problem and possibly found an answer?
 

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I think they are talking about handing off an active call that is ongoing on the phone, starting the car, and then transferring the call to the car. I've not had this issue, as I am rarely on the phone as I'm getting in the car.

I have had the issue you describe, where the phone won't pair to the car when first started. I figured out my problem - my phone is connected via bluetooth to our home phone base station (so when the cell rings, it rings all the handsets in the house). That connection is still active in my garage, so when I start the car, it won't connect because the phone is connected to the home phone base station. Even after my phone disconnects from the house, it won't pair. I have to manually connect them. But it works fine if I start the car when bluetooth is not connected to anything else.
 
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