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What do you mean by "foul play?" I've never heard of that term used with car steering before. I heard of it to describe bad game play or criminal activity, but never as a car term.

A clicking/ticking sound would be caused by the coupler failing, as would difficulty with power assist on the steering. The coupler would not be related to the car not tracking correctly, vibrating, or having excessive free play (is that what you mean, the steering being really loose?). It sounds like they are right, and your problem needs to be diagnosed.
 
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